Laptop problem

Discussion in 'Home, Auto, Hobby and Computer Tech' started by crosscreekcooter, Jun 30, 2016.

  1. crosscreekcooter

    crosscreekcooter Cunning Linguist
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    10,838
    Oxbucks:
    $4,690
    Ratings:
    +11,847 / -72
    I have a Toshiba Satellite C-55 laptop. I use Chrome for my everyday browser. This morning I had three pages loaded. When I tried to disconnect the page I was viewing, the computer failed to respond to the mouse curser. I could navigate the curser with the touchpad but when I would tap the pad to issue a command, I could see either a link, icon, or cell respond by a contact "ghosting" but otherwise got no reaction from the computer. Placing the curser on a command and punching the enter key offered a likewise non-response. I did a hard reboot and the computer went through the startup processes very slowly and once open the computer was in the same unresponsive state. I did a second hard reboot after this time removing the battery and the power cord. After waiting a few minutes for the bad spirits to hopefully leave, I started it up again. Once open this time I managed to open, update, and run Malwarebytes which found 0 infections. I then successfully ran CCleaner checking the registry (0 errors) and running the cleaner and dumping my internet cache. Once done I then attempted to open both Chrome and IE to the same response. I then tried all programs and no response. I hardbooted again. Nothing. I do know that peculiar to this model, the F5 key actually acts as a toggle that ables/disables the pointer rather than performing the refresh function. I found this out one day after hitting it by mistake and thought the computer was on the fritz. Anybody got any ideas?
     
  2. grengadgy

    grengadgy Well-Known Member
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    5,636
    Oxbucks:
    $335
    Ratings:
    +2,383 / -132
    Have you look at your Task Manager to see what percentages your CPU and memory are? Are you having this troublé if you stay off the internet, are you running a Firewall?
     
  3. crosscreekcooter

    crosscreekcooter Cunning Linguist
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    10,838
    Oxbucks:
    $4,690
    Ratings:
    +11,847 / -72
    problem exists whether I'm on the internet or not. I cant open anything. Pointer moves around but wonty respond to clicks. Firewall is on. I haven't tried task manager
     
  4. TLB

    TLB Just chillin'
    Lifetime Member

    Joined:
    Jan 6, 2015
    Messages:
    8,787
    Oxbucks:
    $8,360
    Ratings:
    +12,655 / -205
    Next reboot, avoid browsers and see how other applications launch and perform. This will help identify if it is a browser issue, but from what you describe I sincerely doubt that is the problem. As gren points out, check the taskmanager to see if there is a process or servce that is consuming resources.

    More likely I suspect one of two things. First is that there is a process launching and consuming your system, slowing it down - however, the mouse clicks would work...evenuatlly. This would explain the slow down effect, but it wouldn't prevent the clicks from performing. Have you used a USB mouse plugged in to see if the click functions work there? It may be your hardware is failing. This would explain the lack of click-ability, but does not address the slow downs.
     
  5. grengadgy

    grengadgy Well-Known Member
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    5,636
    Oxbucks:
    $335
    Ratings:
    +2,383 / -132
    try booting in safe mode änd try a usb mouse and try uninstall your touchpad
     
  6. crosscreekcooter

    crosscreekcooter Cunning Linguist
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    10,838
    Oxbucks:
    $4,690
    Ratings:
    +11,847 / -72
    Thanks..I will try later when im thru working. Just checkin in.
     
  7. LagoonGator68

    LagoonGator68 mostly peaceful protester
    Lifetime Member

    Joined:
    Jun 12, 2014
    Messages:
    6,316
    Oxbucks:
    $2,342
    Ratings:
    +4,926 / -224
    Is windows "updating"?
     
  8. crosscreekcooter

    crosscreekcooter Cunning Linguist
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    10,838
    Oxbucks:
    $4,690
    Ratings:
    +11,847 / -72
    That occurred a couple of days ago
     
  9. grengadgy

    grengadgy Well-Known Member
    Lifetime Member

    Joined:
    Jun 11, 2014
    Messages:
    5,636
    Oxbucks:
    $335
    Ratings:
    +2,383 / -132
    it sounds like a conflict to me. I believe that I've had this problem twice in the last year and I thought that I left myself a note. Kind of like some Sci Fi movie , let me read my notes. Have you tried any of things suggested? If you are using a ẃireless mouse then you might try the mouse dongle in a different USB port.
     
    • crosscreekcooter

      crosscreekcooter Cunning Linguist
      Lifetime Member

      Joined:
      Jun 11, 2014
      Messages:
      10,838
      Oxbucks:
      $4,690
      Ratings:
      +11,847 / -72
      OK this is weird. Downloaded a driver download program that scans your system to tell you the condition of your drivers and will download the ones that are out of date. The scan is free, the fix is $40. I got the list of outdated drivers then declined the $40 prurchase, went to synaptics site (my pointing device) couldn't find the driver on the site. Left there went to device manager and really just scrolled thru there didnt do anything but look. Got frustrated shut that down and on a whim clicked on Chrome and it connected.
      Who the fuk knows. So now I am a hardware wizard.
       
    • grengadgy

      grengadgy Well-Known Member
      Lifetime Member

      Joined:
      Jun 11, 2014
      Messages:
      5,636
      Oxbucks:
      $335
      Ratings:
      +2,383 / -132
      :) Sh!t happens. I think two devices might be sharing the same interrupt.
       
      • LagoonGator68

        LagoonGator68 mostly peaceful protester
        Lifetime Member

        Joined:
        Jun 12, 2014
        Messages:
        6,316
        Oxbucks:
        $2,342
        Ratings:
        +4,926 / -224
        I had the same thing happen with malwarebytes or ad aware or something free like that. Told me driver was out of date and it was just a lie to get me to buy something of theirs....
         
        • crosscreekcooter

          crosscreekcooter Cunning Linguist
          Lifetime Member

          Joined:
          Jun 11, 2014
          Messages:
          10,838
          Oxbucks:
          $4,690
          Ratings:
          +11,847 / -72
          Prolly minority owned (women)
           
        • TheDouglas78

          TheDouglas78 Well-Known Member
          Lifetime Member

          Joined:
          Jun 12, 2014
          Messages:
          13,720
          Oxbucks:
          $5,828
          Ratings:
          +9,819 / -286
          Pick up CCCleaner and run regular scans on your PC
           
        • grengadgy

          grengadgy Well-Known Member
          Lifetime Member

          Joined:
          Jun 11, 2014
          Messages:
          5,636
          Oxbucks:
          $335
          Ratings:
          +2,383 / -132
          That free stuff that you download to scan your computer is usually nothing but malware, adware or maybe even ransomware. Stay away.
          I really do not think a driver will cause the problem of freezing and not being able to enter at times.
           
          • Concrete Helmet

            Concrete Helmet Hook, Line, and Sinker
            Lifetime Member

            Joined:
            Jul 29, 2014
            Messages:
            14,516
            Oxbucks:
            $8,579
            Ratings:
            +13,989 / -1,011
            Try covering your keyboard and touchpad when viewing porn.....
             
            • crosscreekcooter

              crosscreekcooter Cunning Linguist
              Lifetime Member

              Joined:
              Jun 11, 2014
              Messages:
              10,838
              Oxbucks:
              $4,690
              Ratings:
              +11,847 / -72
              I do both on a regular basis
               
              • GatorJ

                GatorJ Hopeful
                Moderator

                Joined:
                Jun 11, 2014
                Messages:
                17,062
                Oxbucks:
                $10,019
                Ratings:
                +18,675 / -386
                Reboot in safe mood. Then run msconfig. Deselect every item that you can at startup. Almost nothing should be selected. Run malwarebytes again. Then reboot.

                Download HijackThis. Reboot in safe mode again. Run HijackThis. Delete any malware. Reboot again.
                 
              • grengadgy

                grengadgy Well-Known Member
                Lifetime Member

                Joined:
                Jun 11, 2014
                Messages:
                5,636
                Oxbucks:
                $335
                Ratings:
                +2,383 / -132
                Cooter was saying last night in the box that his computer fixed itself.
                 
              • GatorJ

                GatorJ Hopeful
                Moderator

                Joined:
                Jun 11, 2014
                Messages:
                17,062
                Oxbucks:
                $10,019
                Ratings:
                +18,675 / -386
                Self healing! Nice!
                 

              Share This Page

              The Box

              Help

              You don't have the necessary permissions to use the chat.

                1. There are currently no users chatting.
                  • About Us

                    Our community sprung up when the Gatorsports message board was shut down in the summer of 2014. We pride ourselves on offering Gator-biased, yet critical discussion among people of all different backgrounds. We are working every day to make sure our community is the best Gator message board you will find.
                  • Like us on Facebook

                  • Buy us a Zima!

                    The management works very hard to make sure the community is running the best software, best designs, and all the other bells and whistles. Care to buy us a non-alcoholic Zima? We'd really appreciate it! Just click the "Donate" tab at the top of the page.