I just had a negative experience with Safelite. The tech broke the cover on the rear-view mirror. It took two months, several calls and me ordering the part from a used rear-view mirror off eBay before it was repaired. In the process of installing the cover, the tech damaged the new XPEL tint I had installed a week earlier. It was a fiasco getting reimbursement from Safelite for all the damage their tech created. I had to call USAA, through whom I ordered the work, and complain.
To add insult to injury, the driver wiper arm came loose when I used the wipers for the first time in a while the other day (it's been unusually dry in my area). After I tightened the arm, there was a loud clicking noise when I turned on the wipers. I determined they'd been installed on the wrong side of the windshield.
Safelite repair, Safelite screw up.