- Jul 24, 2020
- 16,084
- 44,616
@Seedy finally replaced his old, old running shoes with a new pair of On Cloud shoes but it's not off to a good start. One of the shoes squeaks when he walks. It's probably the glue that didn't adhere to the inside cushion. I heard it when he tried it on in Tallahassee but thought it was the rubber sole on the floor. He contacted customer service. They said they couldn't "hear the squeak" from the photo and denied his claim. Fortunately the small local shop in Tallahassee will replace them but now we have to pay to send them back. Seedy is big on customer service and I'm sure will hold a lasting grudge against On Cloud forever with this experience. For almost $200 I would expect better service from the company. No complaints with the local store.